September New Client Service

Cancellation Policy

Cancellations & Rescheduling We understand that schedules can change. If you need to cancel or reschedule your appointment, please do so at least 24 hours before your scheduled appointment time. Cancellations made within 24 hours of the scheduled appointment are subject to a cancellation fee equal to 50% of the remaining balance due on the appointment. No-Shows: If you fail to attend your appointment without prior notice, you may be charged 100% of the remaining balance due on the scheduled service. We completely understand that life happens—traffic, emergencies, unexpected delays, and last-minute situations can come up. Our greatest request is simply that you communicate with us as soon as you know there may be an issue. Early communication gives us the best opportunity to work with you while also protecting the time reserved for every DEW client. Late Arrivals Please plan to arrive on time for your scheduled appointment. We offer a 15-minute grace period. If you are running late, please contact us as soon as possible. After the 15-minute grace period, we will determine whether your complete service can still be accommodated without disrupting the appointments scheduled after yours. Depending on the time remaining, your service may need to be shortened, modified, rescheduled, or canceled. The full scheduled service amount or an applicable fee may still apply. Again, our greatest request is communication. We understand that unexpected circumstances happen, and reaching out as soon as possible allows us to respond appropriately. Service Satisfaction & No Refund Policy Your satisfaction and experience at DEW Beauty Co. are extremely important to us. If you have a concern regarding your hair, treatment, style, or service result, we ask that you bring it to your stylist's attention before leaving the salon whenever possible. This gives us the opportunity to assess your concern, discuss the result with you, and make reasonable adjustments when appropriate. Once a service has been completed and you have left the salon, all service sales are final and refunds will not be issued. If you notice a concern after leaving that could not reasonably have been identified during your appointment, please contact DEW Beauty Co. as soon as possible so that we can review the situation. Any corrective service, adjustment, or accommodation offered will be determined by DEW Beauty Co. based on the circumstances. Illness If you or someone in your household is not f

Contact Details

• 3311 Bob Wallace Ave SW suite 203, Huntsville, AL 35805, USA

  +12569299141